FAQ

"Get answers to your most commonly asked questions with our comprehensive FAQ page! From payment and shipping information to product details and return policies, our FAQ has everything you need to know to make informed decisions and have a smooth shopping experience. Browse through our frequently asked questions or search for specific topics to find the answers you need. Still have questions? Contact our customer service team for personalized assistance."

Products

I want to try Sage products, what products do you recommend?

We recommend starting with our Wash Day Bundle. A shampoo to cleanse the hair, a deep conditioner to condition the hair, a leave in to moisturize and an oil to seal in the moisture.

What is the shelf life of your products?

Our products are best used within a year of opening. Shelf life can be shortened or increased depending on the storage conditions.

How can I increase the shelf life of my products?

Do not store them in the shower as heat and steam can cause products to go rancid quicker. It is best to store your products in a cool dry place and away from moisture.

Are your products suitable for kids?

Yes. Our products are made with natural ingredients so are safe for use on children. As some of our products contain pure essentials, we do not recommend using on children aged 0 – 2. We suggest performing a patch test to ensure your child is not allergic to any of the ingredients we use.

How do I use the leave in conditioner?

It should be applied to the hair after washing and deep conditioning. The leave in conditioner is not meant to be rinsed out.

It can also be used as a light, everyday hair moisturizer.

What is the difference between the Moisture Milk and Moisture Butter?

They are both formulated to moisturize the hair.

The Moisture Butter is formulated to be very thick and is best for those with extremely dry or coarse hair. It can also be used for protective styles such as braids and twists.

What does it mean to seal in moisture?

Sealing in moisture simply means applying an oil to your hair after using a moisturizer. This helps keep your hair moisturized longer. You can seal in moisture with our Growth Serum, Nourishing Hair Oil or Hair Butter.

Do your product work on relaxed hair?

Absolutely! Our products are especially formulated for African hair. For relaxed hair, our Protein Deep Conditioner is highly recommended.

What products do you recommend to reduce breakage?

We recommend our Protein Deep Conditioning Mask. It is formulated with hydrolysed Baobab protein which is one of the most powerful hair repair complexes amongst all of the vegetable proteins.

How often should I use the products for best results?

We recommend washing and deep conditioning hair every 7 -14 days. Moisturize and seal daily or whenever hair feels dry.

How often should I use the Growth Serum?

We recommend using it 3 times a week.

How long till I see results?

Your hair will feel noticeably softer, hydrated and easier to manage from the first use. With consistent use, you’ll notice less breakage, increased hair strength, hydration and healthy hair growth.

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